Privacy Policy

Ear Care with Katie is committed to protecting your privacy and handling your personal information responsibly.
Who we are Ear Care with Katie is a private mobile earwax removal service providing home visits in Worksop, Retford, Carlton in Lindrick, Langold, Anston, Dinnington, and surrounding areas.
If you have any questions about this Privacy Policy or how your information is used, please contact:
Katie Allsop - Ear Care with Katie Email: katieallsopp74@outlook.com
What information we collect
We may collect and process the following personal information:
Your name
Telephone number
Email address
Address
Details you provide about your ear symptoms or relevant medical history
Appointment and treatment records
Any correspondence you send to us by email, contact form, text message, or phone
How we use your information We use your personal information to:
Respond to your enquiry
Arrange and manage appointments
Assess whether earwax removal may be suitable for you
Provide earwax assessment and treatment
Keep clinical notes and treatment records
Contact you about your appointment or follow-up care
Manage payments, cancellations, and complaints
Comply with legal, insurance, and professional obligations
Lawful basis for processing We process your information where necessary for:
Taking steps at your request before entering into a contract (for example, responding to a booking enquiry)
Performance of a contract (providing your appointment and treatment)
Legitimate interests (running and administering the business safely and effectively)
Establishing, exercising, or defending legal claims where necessary
Where health-related information is provided, we only use it as needed to assess suitability and deliver services safely
Health information Because earwax removal is a health-related service, you may provide information about symptoms, ear history, or other relevant medical details. This information is used only for the purpose of assessing suitability, carrying out treatment safely, keeping appropriate records, and arranging onward referral or communication where clinically necessary and lawful.
Sharing your information We do not sell your personal information.
We may share your information only where necessary, for example with:
The Tympa Health Team (Audiologists / ENT consultants if a Tympa Review is considered necessary as part of your package of care). Your GP, audiologist, ENT specialist, or other healthcare professional where clinically appropriate and/or with your consent
Our professional advisers (for example, insurer or solicitor) if required for complaints, claims, or legal obligations
Service providers who help us run the business (for example, website host, email provider, online form or booking platform), where they process data on our behalf
We will only share information where there is a lawful reason to do so.

How long we keep your information We keep personal and clinical records only for as long as reasonably necessary for business, legal, insurance, and professional record-keeping purposes.
Retention periods may vary depending on the type of record and any legal or insurance requirements.
Best practice is for these records to be kept for 7 years.

How your information is stored We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.

Your rights You may have rights under UK data protection law, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion in certain circumstances
Object to or restrict certain processing in certain circumstances
Complain if you are unhappy with how your information is handled
To exercise any of these rights, please contact us using the details above.

Complaints If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office (ICO): Information Commissioner’s Office Website: https://www.ico.org.uk
Cookies and website use Our website may use cookies or similar technologies for essential website functions and, where applicable, analytics or other non-essential tools. If non-essential cookies are used, they should only be set with your consent. You can also manage cookies through your browser settings.
Changes to this Privacy Policy We may update this Privacy Policy from time to time. The latest version will always be posted on this website. Last updated: May 2026